FAQs • City of Montrose • CivicEngage

Who is responsible for the cost of repair or water loss during a water leak?: If the leak is found to be on the street side of the meter up to the last nut on the meter yoke on the customer’s side, the City of Montrose is responsible for the leak. If the water has traveled through the meter during the leak, adjustments will be made to the customer's utility bill. If the leak is after the last nut on the yoke, the customer is responsible for repairs and water usage.

▼
Water

1. What is the process for getting a water meter installed?: Please view the "Water Meter Installation and Purchase Process" document that describes the procedure.

2. What are the city's water tap fees and how are they calculated?: Water tap and capacity fees are charged for each new connection to recover the cost of the connection’s proportionate share of the infrastructure capacity and to fund capital improvements related to growth. The water tap fee also covers the typical materials, labor, and administrative costs of installing the connection to the water system. Water tap and capacity fees are specified in Section 3-5-12(D) of the City of Montrose Municipal Code.

3. What do I do if there is a problem with my utility bill?: Contact Utility Billing at (970) 240-1400. Utility Billing

To report issues outside of our normal business hours or on weekends or holidays, please call (970) 252-4010.

5. Who is responsible for the cost of repair or water loss during a water leak?: If the leak is found to be on the street side of the meter up to the last nut on the meter yoke on the customer’s side, the City of Montrose is responsible for the leak. If the water has traveled through the meter during the leak, adjustments will be made to the customer's utility bill. If the leak is after the last nut on the yoke, the customer is responsible for repairs and water usage.