FAQs • City of Montrose • CivicEngage

Can I add my wireline telephone number?: Your wireline phone and address are biannually updated in the system using information from CenturyLink's 9-1-1 databases, using the physical address you provide to the wireline telephone company. You can register your wireline phone with a new address if you want it updated sooner than biannually. But you should also provide the new physical address to the telephone company because their info will overwrite your registered address during the next biannual update.

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Emergency Notification System

1. Who should register with the emergency notification system?: All wireless and VoIP phone subscribers in the Montrose area who wish to receive emergency notifications via these types of phones. Subscribers' registered wireless and VoIP information will not affect their wireline phones that are already in the system. Notifications will be sent based on the physical address provided during registration, not based on the current location of the phone.

2. Will my information be sold or distributed?: No. All of the information you enter will feed directly into the emergency notification system's secure database. This information can only be accessed by system administrators and the data will never be sold or distributed to third parties.

3. When will I receive phone calls?: The emergency notification system may be activated at any time of day or night. You will receive these calls when the system is activated and your wireline phone's physical address, or your wireless or VoIP phone's registered physical address, is within the geographic area chosen to receive the emergency message. The notification system will only be activated for emergency purposes.

4. How do I update my information if I move?: If you move after you have entered your information in the system via the registration website, you will need to update your address via the same website. If you created an account when registering for the first time, log back into your account and change the address.

5. Can I add my wireline telephone number?: Your wireline phone and address are biannually updated in the system using information from CenturyLink's 9-1-1 databases, using the physical address you provide to the wireline telephone company. You can register your wireline phone with a new address if you want it updated sooner than biannually. But you should also provide the new physical address to the telephone company because their info will overwrite your registered address during the next biannual update.

6. Can I enter my telephone number more than once at different physical addresses?: No. The last address that you enter into the registration website will be the only location associated with your telephone number in the system. Your telephone number can only be in the database once, at one physical address.

7. Do I have to enter an actual physical address?: Yes. If you enter an address that does not exist, your phone may be deleted from the system and may not be contacted when the emergency notification system is activated.

8. Will I be solicited in any way at the phone number that I enter?: Neither we nor the system provider will use your information for any purpose other than emergency notifications. Additionally, you will only receive emergency notification calls when the emergency notification system is activated and your phone's wireline address or registered address is within the chosen notification area. The emergency notification system will only be activated for emergency purposes.

9. If my location is different from the physical address registered with my wireless or VoIP phone, will I still be contacted if an emergency notification area includes my registered address?: Yes. For example, if you are on vacation in a different state you will still receive an emergency notification call if your registered physical address is within a notification area.