Why is my city utility bill unusually high?

A common reason for unusually high utility bill charges is increased water usage due to water leaks, malfunctioning toilets, or summertime landscape irrigation. The city reviews water usage to determine if it is higher than normal. If it is, we have our servicemen check for a leak. If you feel that there is an error on your bill, please call (970) 240-1400 to speak with a customer service representative.

Customers can monitor their water usage by setting up an account on the AquaHawk Customer Portal. This free monitoring service allows customers to monitor their own water usage and set and receive alerts. Customers interested in using the portal must register to create a new account.

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1. My water service was disconnected because I failed to pay my utility bill. How do I get my water service reconnected?
2. Whom can I contact to resolve a problem with my utility bill?
3. Why is my city utility bill unusually high?
4. How do I pay my utility bill after hours?