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1. My water service was disconnected because I failed to pay my utility bill. How do I get my water service reconnected?

The past-due account balance as well as a $50 reconnection fee and $50 deposit must be paid before water service can be restored. Payment can be submitted at the customer service counter at the City Hall. Deposits will be refunded with interest after 18 months without delinquency or upon termination of the utility account.

2. Whom can I contact to resolve a problem with my utility bill?

While the city makes every effort to ensure that utility bills are accurate, errors do occur and should be brought to our attention. Customer service representatives are available at the City Hall during regular business hours to answer questions or resolve problems. They can also be reached by phone at 970-240-1400. The Utility Billing Hotline, 970-240-1401, can also be used to obtain information about city utilities and sanitation services.

3. Why is my city utility bill unusually high?

A common reason for unusually high utility bill charges is increased water usage due to water leaks, malfunctioning toilets, or summertime landscape irrigation. The city reviews water usage to determine if it is higher than normal. If it is, we have our servicemen check for a leak. If you feel that there is an error on your bill, please call (970) 240-1400 to speak with a customer service representative.

Customers can monitor their water usage by setting up an account on the AquaHawk Customer Portal. This free monitoring service allows customers to monitor their own water usage and set and receive alerts. Customers interested in using the portal must register to create a new account.

4. How do I pay my utility bill after hours?

A payment drop box is located in the parking lot adjacent to Centennial Plaza.