Utility Billing, a division of the Finance Department, collects fees for City water, sewer, and trash services. Fees collected for these services are placed into enterprise funds that are used solely to fund each activity.
The city reads water meters during the last week of the month. Bills for water, sewer, and trash are mailed during the first week of the next month. Utility bill payments are due on the 28th day of each month.
New service, changes to service, and termination of service can be requested via an online form.
Bill Payment Methods
For the convenience of our customers, the following bill payment services are available:
Online Bill Pay
Online Bill Pay provides a convenient and secure method of paying your city utility bill. Use the link below and fill out the required information to begin using Online Bill Pay. This service is free to Montrose residents and is available 24/7.
If your account is delinquent, or if you have received a shut-off or pre-lien notice, please call 970-240-1400 or stop by City Hall at 433 South First Street before making an online payment.
Please note that third-party online bill payment services, such as those provided through banks, may not make immediate payment to the city. Delays in their payment processing service can cause your account to become delinquent. Payments submitted via the city's online payment service before 4 p.m. are credited to your account on that day.
Direct pay automatically withdraws from the designated bank account on the 28th day of each month. Direct pay customers will continue to receive statements to show actual usage of city services.
To arrange this service, print the direct pay form, attach a voided check, and send it to:
P.O. Box 790
Montrose, CO 81402
Equal Payment Program
This program allows customers to pay a monthly amount equal to or greater than their average monthly payment over the last year. To be eligible for the program, a customer must have:
- A city utility account at the same location for a minimum of one year
- No outstanding account balance other than the current month
To begin participating in the program, the participation agreement must be completed at least 15 days prior to the beginning of the next billing cycle.