The city reads water meters during the last week of the month. Bills for water, sewer, and trash are mailed during the first week of the next month. Utility bill payments are due on the 28th day of each month.
AquaHawk is a free online tool that equips City of Montrose water customers to closely monitor water usage, set and receive alerts, and manage their water bills. Visit the AquaHawk sign-in page to set up your account and start harvesting data to monitor and manage your water usage.
Current fees for monthly utility services as well as taps and other associated fees, both residential and commercial, are contained in Section 3-1-8 of the Regulations Manual.
Fee Changes in 2023 and 2024
Adjusted charges for water, sewer, and trash began to appear on customer billings in January 2023 and January 2024.
Water and Sewer: Due to an anticipated inflationary increase in costs for 2023, the city implemented a 5% fee increase for water and sewer services. The cost of treated water increased 15 cents per 1,000 gallons as the result of a passthrough assessment by the Project 7 Water Authority for the construction of a second water treatment facility south of Montrose. In 2024, an additional 50 cents per 1,000 gallons in 2024, also due to the assessment by the Project 7 Water Authority.
Trash and Recycling: Fees for trash and recycling services increased by 10% in 2023 and another 20% in 2024 to continue to provide the level of service that the community expects while keeping up with increased landfill fees and an expanding customer base. Prior to deciding on a course of action for sanitation services and rates in 2024, the city conducted an extensive customer survey that provided a clear indication of customer preference among three service/rate adjustment options that were presented.
Bill Payment Methods
For the convenience of our customers, the city offers direct payment, Online Bill Pay, and Equal Payment Program options for utility bill payment as detailed below.
Online Bill Pay
Online Bill Pay provides a convenient and secure method of paying your city utility bill. Use the link below and fill out the required information to begin using Online Bill Pay. This service is free to Montrose residents and is available 24/7.
If your account is delinquent, or if you have received a shut-off or pre-lien notice, please call 970-240-1400 or stop by City Hall at 400 E Main Street before making an online payment.
Please note that third-party online bill payment services, such as those provided through banks, may not make immediate payment to the city. Delays in their payment processing service can cause your account to become delinquent. Payments submitted via the city's online payment service before 4 p.m. are credited to your account on that day.
All city utility customers can now pay their utility bills 24/7 with our Interactive Voice Response (IVR) system. The system provides customers with a complete bill payment system to pay bills anytime, anywhere -- all you need is a phone.
How does it work?
Dial the toll-free number 888-314-5377 and provide your account number to locate your bill. The IVR system will tell you your account balance and payment due date, then guide you to make your payment using a credit card, debit card, or eCheck.
You are provided with a confirmation number and notified whether the transaction was successful or not. At the end of the call, you have the option to set up autopay.
Prefer to work with a live operator instead? Call the payment center at 800-720-6847 and make payments over the phone.
Both the IVR system and our payment center offer services in English and Spanish. (Note: Spanish payment center service hours vary.)
Direct pay automatically withdraws from the designated bank account on the 28th day of each month. Direct pay customers will continue to receive statements to show actual usage of city services.
To arrange this service, print the direct pay form, attach a voided check, and send it to:
City of Montrose
P.O. Box 790
Montrose, CO 81402
Equal Payment Program
This program allows customers to pay a monthly amount equal to or greater than their average monthly payment over the last year. To be eligible for the program, a customer must have:
- A city utility account at the same location for a minimum of one year
- No outstanding account balance other than the current month
To begin participating in the program, the participation agreement must be completed at least 15 days prior to the beginning of the next billing cycle.